9-1-1 Director-Eugene Police Department (OR)

Date Posted: November 7, 2023

Employer: Eugene Police Department


Application Deadline: Sunday, December 3, 2023 at 5:00 pm PST

The City of Eugene is seeking a 911 Director to lead the 911 Communications Division of Eugene Police Department to collaboratively provide police services to the City of Eugene, as well as Fire and EMS services to the Cities of Eugene/Springfield and surrounding rural Fire agencies. This position requires critical and strategic thinking skills to employ and redefine creative solutions to meet the changing needs of the communities we serve. The 911 Director reports to the Chief of Police and is part of the Eugene Police Department’s strategic management through Senior Staff.

Salary Range: $64.97 - $87.70 Hourly / $135,137.60 - $182,416.00 Annually
The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA). You can learn more about our process at our How to Apply page.

Department/Division: Eugene Police Department / Central Lane Communications

Work Location: 1705 W Second Ave. Eugene, OR 97402

Must reside in the state of Oregon and be able to report onsite in Eugene, OR for work as needed.

Living & Working in Eugene: For more information on living in Eugene, how the City of Eugene operates, and more, visit this page.
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM with flexibility per business need

Benefits: The City of Eugene offers robust and competitive benefits. For more info, click the Benefits Tab, or visit this summary page as well as this benefits package page.

Non-Represented Retirement Program: Upon eligibility, the City will contribute an employee contribution of 6%, as well as the employer contribution, to a retirement program administered by the Oregon Public Employees’ Retirement System (PERS). In addition, the City will pay a 3% contribution to a deferred compensation program if the employee contributes at least 1%. From January 1, 2020, through December 31, 2024, most retirees may work for a PERS-participating employer for an unlimited number of hours while continuing to receive their pension benefit. These rules will now continue through December 31, 2034, based on HB 2296. If you have questions about your specific situation, including any restrictions to hours, please refer to the PERS: Work After Retirement page.

What to Expect from Our Application Process: Please see our How to Apply page for more information on our application process.

For more information on the Eugene community, city organization, police department, and position's responsibilities and qualifications, please see the 911 Communications Division Director brochure.

Examples of Duties Performed - Duties may include but are not limited to the following
Responsible for activities of a Communications division; plans, assigns, reviews, and supervises the work of subordinates; coordinates with other divisions, departments, and emergency services agencies, to include law enforcement, fire, and emergency medical transport/ ambulance.
Participates in the development and implementation of the department long-range strategic plan which includes community policing and other department initiatives.
Develops, plans and implements division goals and objectives; recommend and administer policies and procedures.
Within their assigned division, develops and implements annual work plans; assigns work activities, projects, and programs; monitors work flow and efficiency of services; reviews and evaluates work products, methods, and procedures., establishes appropriate service standards for all members of the community; establishes staffing levels; and, allocates resources accordingly.
Interprets and explains orders, policies, practices and procedures and other operational information to subordinate personnel.
Administers the provisions of labor contracts and may be assigned to management bargaining teams.
Participates in internal investigative reviews.
Prepares and administers division budget; and may be responsible for departmental budget preparation.
Coordinates with other law enforcement or emergency services agencies as appropriate during large-scale and/or critical emergency situations such as natural disasters, public demonstrations, strikes, riots, traffic problems and other unusual occurrences.
Addresses diverse socio-economic groups about police and community concerns.
Develops and introduces new ordinances to City Council.
Prepares or negotiates and administers contracts and grants.
Oversees the management of major telecommunications equipment; supervises the procurement of major telecommunications equipment.
Responsible for the selection, supervision and evaluation of assigned staff; assigns work and ensures appropriate training is provided; investigates complaints; recommends grievance responses; exercises full supervision over employees.
Ensures departmental implementation of and adherence to the City's Affirmative Action and Diversity Work Plans. Coordinates the implementation of effective processes and models to produce division wide diversity initiatives. Facilitates staff development on such issues as diversity and creating a respectful working environment.
Participates in the development and planning of recruitment and promotional processes and training and staff development programs.
Develops, implements, and evaluates programs and special operations.
Represents the department at City, inter-agency, or statewide meetings.
May assume responsibility for the administration and supervision of the department in the absence of the Chief of Police.
Actively supports and respects diversity in the workplace.
Performs related and other duties as assigned.
To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: EPD Communications Division Director

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.



Six years of professional experience in emergency communications, including three years of senior management experience within a larger organization or as a director within a smaller organization.

Recent Emergency Communications Center operations management experience preferred.


Equivalent to a bachelor’s degree from an accredited college or university in communications, business administration, public administration, emergency management, criminal justice, public safety, or a closely related field.

Master’s degree preferred.

The ideal candidate will have the following Knowledge, Skills, Abilities:

Knowledge of

Principles, practices, and procedures of modern emergency services telecommunications.
Equipment and technology utilized in public safety communications and information systems.
Departmental rules and regulations and ability to enforce them firmly, tactfully, and impartially.
Admissibility and preservation of evidence, as well as courtroom testimony related to such items.
Municipal, State, and Federal criminal and related ordinances, laws, regulations, and codes.
Budget principles and practices.
Program development, implementation, and evaluation.
Principles of emergency management, incident command systems and disaster planning.
Ability and skills in

Organize, direct and implement a 9-1-1/ Public Safety communication network.
Prepare and administer division budget.
Effectively write and administer a variety of service contracts and intergovernmental agreements.
Plan, assign, and review the work of a large number of subordinates and subordinate units engaged in diversified and related duties.
Work well with subordinates, other divisions and departments, representatives of other agencies, and a diverse general public.
Communicate well, both verbally and in writing including communicating with a variety of cross-cultural audiences clearly, concisely and effectively.

Required Certifications/Licenses:
Valid Oregon driver’s license, or ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City’s standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).
Possession of or ability to obtain a Basic Telecommunicator Certification through Department of Public Safety Standards & Training (DPSST).
Possession of or ability to obtain and maintain management certification issued by the Oregon Department of Public Safety Standards and Training (DPSST).
Possession of or ability to obtain CPR certification.
Additional Requirements:
Supplemental Information
What to Expect from our Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 8-10 weeks to complete.

Diversity, Equity, and Inclusion: The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.

For more information, please visit:  http://agency.governmentjobs.com/eugene/default.cfm

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