Telecommunications Supervisor-Southern Pines Police Department (NC)

The Southern Pines Police Department seeks an experienced emergency communications employee for the position of Telecommunications Supervisor. This individual must have the ability to work effectively in a Nationally Accredited municipal law enforcement agency Communications Center. The Communications Division receives approximately 37,000 calls per year, with more than 23,000 Calls for Service recorded. The position is open due to the retirement of the current Telecommunications Supervisor.


This position is responsible for performing a full range of telecommunicator and supervisory duties. The employee will coordinate all scheduling of telecommunicators to include leave time and training. The Telecommunications Supervisor will submit policy drafts for approval by the Chief of Police. This supervisor will also direct all telecommunicators in accordance with demands for service and work with other supervisors to assure continuity between Communications, Patrol, Investigations, and Administration. Operates all computer and other equipment assigned to Communications; maintains an inventory of all department radio and telecommunications equipment, maintains various communications logs; monitors other departments and sends assistance as required.

Telecommunications Supervisor
– High school diploma or GED required
– 2 year degree in management or police-related field (preferred), OR an
equivalent combination of education, training and a minimum of four (4)
years experience working in emergency communications (required)
– Possess DCI operator certification
– Have successfully completed the North Carolina Telecommunicator
Certification Course
– Possess the ability to serve as the divisions Terminal Agency Coordinator
(TAC), adhering to the guidelines published by the North Carolina State
Bureau of Investigations
– Conduct required NCIC/NLETS audits
– Possess the ability to maintain CJIS certification, and act as the main point
of contact with the North Carolina State Bureau of Investigations for the
agency and Town of Southern Pines
– Facilitate background investigations for all new IT Department employees
and vendor contract employees.
– Serve as a System Administrator for various law enforcement related
– Assist with reviewing and downloading building security footage and phone
recordings when required – Ability to speak clearly, distinctly, and politely
– Ability to remain calm and effective under heavy workloads and in
emergency situations
– Ability to operate assigned equipment and type accurately at an average
rate of speed
– Ability to make sound, independent judgments with respect to law
enforcement’s responsibility to respond and based on the Police
Department’s operations, procedures, or directives
– Ability to deal courteously and tactfully with the public
– Ability to establish and maintain effective working relationships with
subordinates and other employees
– Possess, or ability to possess, a Notary Public license
– Ability to successfully complete the Communications Training & Evaluation
Program (CTEP)
– Successfully met the requirements of the Telecommunicator Specialist

For more information and to apply online, please visit: